General
Got questions about payments, shipping, returns or anything else? We’ve got you covered with a full list of questions and answers!
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, and American Express), debit cards, and PayPal. All transactions are processed in Australian Dollars (AUD).
Do you ship internationally?
Yes, we ship to various countries worldwide. International shipping times and costs vary based on the destination.
How long does shipping take?
For orders within Australia, standard shipping takes 2 - 5 business days, while express shipping takes 1 - 3 business days. International shipping times depend on the destination and courier service.
How do I track my order?
Once your order is dispatched, you’ll receive a tracking number via email. You can use this to monitor your shipment’s progress directly through the courier’s website or visit our 'Track My Order' tab.
What is your return policy?
We offer a 30-day return period for unused items in their original packaging. If you’re not completely satisfied with your purchase, contact our customer support team to initiate a return.
What should I do if I receive a faulty or incorrect item?
If you receive a defective or incorrect item, please contact our support team within 30 days of delivery. We’ll cover the cost of return shipping and offer a replacement or refund as appropriate.
Do you offer warranties on your products?
Yes, our products come with a 12-month warranty covering manufacturing defects. This does not include damage caused by misuse, wear and tear, or unauthorised modifications.
Can I cancel or change my order?
Orders can be cancelled or changed only if they have not yet been dispatched. Contact us as soon as possible if you need to make adjustments.
What happens if my package is undelivered or returned?
If your package is returned to us due to an incorrect address or because it was unclaimed, we’ll contact you to arrange redelivery. Additional shipping fees may apply.
How do I contact customer support?
You can reach our support team via email at support@nevadental.com.au or through our 'Contact Us' tab. We’re here to assist with any questions or concerns.
Do you offer instalment payment options?
Currently, we require full payment at the time of purchase. We aim to provide simple and transparent pricing with no hidden fees.
How do you protect my personal and payment information?
Your privacy is important to us. All transactions are securely processed, and your personal information is handled in accordance with our Privacy Policy.
Can I cancel my order after placing it?
Yes, you can cancel your order as long as it has not been processed for dispatch. Contact our customer service team immediately for assistance.
What should I do if my order is delayed?
While we strive to ensure on-time delivery, delays can occur due to unforeseen circumstances. Please monitor your tracking information and contact us if the delay exceeds the estimated delivery timeframe.
Do you offer discounts or promotions?
Yes, we regularly run promotions and discounts. Subscribe to our newsletter to stay updated on the latest deals and exclusive offers.
Can I place a bulk or wholesale order?
Yes, we offer bulk purchasing options. For inquiries about wholesale orders, please contact our team at support@nevadental.com.au.
What is your policy on customs duties and taxes?
For international orders, customers are responsible for any customs duties, taxes, or import fees charged by their country. These fees are not included in the product price or shipping cost.
Do you have a physical store or showroom?
We operate exclusively online to provide high-quality products at competitive prices. This allows us to deliver directly to your doorstep.
What sets your products apart from competitors?
Our products are designed by Australian dentists, combining advanced technology with user-friendly designs. We prioritise quality, safety, and customer satisfaction to ensure the best experience possible.
